Registered South African Company
Elara (Pty) Ltd
Business WhatsApp Communication & Customer Support
Elara provides WhatsApp-based customer support, service updates, and operational communication.
We communicate only with customers who initiate contact or provide explicit consent.
What we do
Structured customer communication processes for businesses.
Elara (Pty) Ltd provides structured customer communication processes for businesses.
Our services include:
- WhatsApp-based customer support setup
- Customer communication processes (e.g. onboarding, service updates)
- Operational process design
We focus on simple, reliable processes that improve response time and reduce manual work.
How we use WhatsApp
Elara uses WhatsApp strictly as a customer communication channel.
We use WhatsApp for:
- Responding to customer enquiries
- Providing service or order updates
- Supporting customers during onboarding and service delivery
All communication is:
- Initiated by the customer, or
- Based on clear, recorded opt-in consent
Customers provide explicit consent before receiving WhatsApp communication, either through:
- A consent checkbox on the website
- Direct initiation via WhatsApp
- Recorded engagement with the business
We do not:
- Send unsolicited messages
- Use purchased or third-party contact lists
- Send bulk promotional or marketing messages
All communication is managed in accordance with WhatsApp Business Messaging Policies and applicable data protection laws.
Who we work with
South African businesses with structured customer communication needs.
We work with South African small and medium-sized businesses that require structured customer communication and support processes.
Contact
Company and office details
For customer support processes, WhatsApp support setup, or service enquiries, contact Elara using the details below.
Elara (Pty) Ltd
Registered South African Company
Waterfall Country Estate South
Waterfall City, Gauteng, 1683
South Africa
Elara (Pty) Ltd
Registration number 2026/311903/07